Terms of Service

Last updated: 22 August 2026

1. Service scope

Australian Visas IE Ltd provides application preparation and lodgement assistance for Australian visas from Ireland. We do not provide legal advice or act as a registered migration agent in Australia.

2. Fees

Our service fee is quoted after reviewing your case by phone or email. Government visa charges are separate, paid to the Department of Home Affairs, and are non-refundable regardless of outcome.

A visa refusal is not grounds for a refund of our service fee or government charges, unless otherwise agreed in writing.

3. Cooling-off period

Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. 484/2013), you have 14 days to cancel a distance contract without giving a reason.

If you request that we begin work immediately and acknowledge that you may lose your cancellation right once the service is fully performed, you may waive this right in writing.

4. Your responsibilities

You must provide accurate and complete information. You are responsible for the truthfulness of documents and statements in your application.

5. Limitation of liability

We are not liable for visa refusals, processing delays, or decisions made by the Department of Home Affairs. Our liability is limited to the service fee paid for the specific engagement.

6. Governing law

These terms are governed by the laws of Ireland. Disputes are subject to the jurisdiction of the Irish courts.

7. Contact

Australian Visas IE Ltd
hello@australianvisas.ie
Based in Galway