Complaints

How to complain

If you are unhappy with our service, please contact us first at hello@australianvisas.ie. We aim to acknowledge complaints within 2 business days and provide a full response within 14 business days.

What to include

Your name and contact details
A description of the issue
What outcome you are seeking
Any relevant reference numbers

Consumer authority

If we cannot resolve your complaint, you may contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie.

Note: The EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.